Umpqua Collectibles – Policies

Welcome to Umpqua Collectibles. We’re committed to creating a safe, transparent, and trustworthy environment for our customers, collectors, and community members. Below you’ll find all the important policies that govern your experience with us.

Privacy Policy

We value your privacy. When you sign up for our newsletter, register for an event, or make a purchase, we may collect personal information such as your name, email address, and payment details. This information is used solely to provide services, process orders, and keep you updated about future events, products, and promotions.

We will never sell or share your personal information with third parties, except as necessary to provide services (e.g., email delivery platforms, payment processors).

You can unsubscribe from our newsletter at any time using the link in any of our emails. To request access to or deletion of your data, email us at lane@umpquacollectibles.com.

Terms of Service

By using our website or participating in any of our events, you agree to the following:

  • All sales made through our store or ticketing system are subject to availability and confirmation.

  • Prices may change without notice, but once your purchase is confirmed, the price is locked in.

  • Umpqua Collectibles reserves the right to deny service or event participation to individuals acting in violation of our community standards or event rules.

  • Event registrations (including vendor booths and player tickets) are subject to our refund policy below.

  • We are not responsible for lost or stolen items at events.

All content on this website is the property of Umpqua Collectibles and may not be used without permission.

Refund & Returns Policy

For Physical Products (if applicable):

  • We accept returns on unopened, unused products within 14 days of delivery.

  • Buyer is responsible for return shipping unless the item arrived damaged or incorrect.

  • Refunds are issued once the item is received and inspected.

For Event Registrations (Players & Vendors):

  • Refunds may be requested up to 14 days before the event date, minus processing fees.

  • No refunds will be issued within 14 days of the event unless the event is cancelled or rescheduled.

  • Vendor booth fees are non-refundable unless otherwise noted in the application terms.

To request a return or refund, contact us at lane@umpquacollectibles.com with your order or registration details, and please include “Refund Request” in the email title.

Questions?

If you have any questions about our policies or need assistance, feel free to reach out to us at lane@umpquacollectibles.com. We're here to help!